Amaya Capracci: Build stronger relationships by asking for feedback
We know that companies who build out their talent pools and utilise their existing database when placing candidates are more likely to experience revenue gains. But how do you know what your candidates thought of the experience, and what would help make them more loyal to you? Ask them!
By asking simple questions such as, ‘How would you rate your experience of working with us?’, ‘What did you think about the onboarding process?’, and ‘Do you have any suggestions of how we could improve?’, you can start to gather valuable feedback that you can then use to improve your service.
Your candidates will appreciate being asked, and it will provide insights that you may not have thought about.
You can also apply this sort of approach to your clients, too.
This can be done manually, or through something like Bullhorn Automation
, where you can automatically trigger survey sends at certain points in a candidate's journey.